FAQ

1. How do I transport it?

All of our scrolls can be rolled up in seconds, making for easy, lightweight transportation.

Perfect for rentals or if you'd just like something easier to move.

Our scrolls will turn your space instantly into a home, showcasing your personality and the beauty of Japan.

2. How do I match it to my room?

Choose your style, then find a blank piece of wall, it can be anywhere!

Grab a measuring tape or ruler, or even eyeball it, to ensure you have space to hang your scroll. Exact sizes can be found above or in the size chart.

Places our customers love adding artworks to are:
- Living room walls
- Gallery spaces
- Office spaces
- Bedroom walls
- Corridor walls
- Study room walls
- Dorm walls
- Kitchen walls
- Above computers, beds and in music studios
- On the back of doors
They are very versatile, so rest assured it will give your space a huge style upgrade 🥷

3. Where do you ship to?

We ship everywhere globally, if you have any issues checking out, reach out to us.

Shipping Times (estimated):

The US: 5-10 days

Australia: 8-14 days

Canada: 10 days

France: 5-10 days

Germany: 6-10 days

United Kingdom: 7-10 days

4. What are your shipping times?

Shipping Times (estimated):

The US: 5-10 days

Australia: 8-14 days

Canada: 10 days

France: 5-10 days

Germany: 6-10 days

United Kingdom: 7-10 days

5. Do you offer personalisation options?

Yes, we offer personalised engraving on the wooden frame and also a few other special services for people interested in really making the scrolls their own:
Personalised artwork creation
Personalised seal making (we make your own kanji for you)

6. How do I care for and clean my wall art?

To maintain the longevity of your scrolls, we recommend avoiding direct sunlight and excessive moisture. Dust gently with a soft, dry cloth if needed. Feel free to contact us if you have specific concerns or questions about caring for your artwork.

7. What payment methods do you accept?

We accept a variety of payment methods, including major credit cards, debit cards, and other secure payment options like PayPal, Gpay and Apple Pay. All transactions are processed securely to protect your financial information.

8. Can I return or exchange a product?

Yes, we have a hassle-free return and exchange policy. If you are not satisfied with your purchase, please contact our customer service within the 90 days timeframe (outlined in our return policy) for assistance. Please review our Returns & Exchanges page for more details.

9. Do you ship internationally?

Yes, we offer international shipping. Shipping costs and delivery times may vary based on your location. During the checkout process, you can input your address to see the available shipping options and associated costs.

10. How can I contact customer support?

For any inquiries, assistance, or feedback, our customer support team can be reached through the Contact Us page on our website. We are here to make your experience with Scrolls of Edo as seamless and enjoyable as possible.

11. How is the artwork package to prevent damage?

All scrolls are packaged with bubble wrap not only around the outside but also rolled up inside along with the scrolls, this ensures that they reach you safely and without damage.

12. What's in the bonus artwork?

With any 3 Scrolls Purchased, you'll receive a bonus FREE mystery artwork valued at $64.99.

Ranging from ancient samurai artworks to graceful ukiyo-e scenes.

13. What's the exchange and returns process?

14. I can't find my confirmation or tracking email, where is it?

Please double check your spam folder, if you can't locate it there, you may have entered the wrong email address or made a typo when entering your email. Reach out to us at info@scrollsofedo.com and we'll make sure you receive your confirmation and tracking.

Please contact us if you need any more assistance.